The biggest downside here is the lack of access to the coveted Salesforce integration–although Zoho, Slack, Intercom, Pipedrive, HubSpot, Zendesk, and API/webhooks are included. Though it lacks the live activity feed and advanced and custom analytics, it still offers 6 months of analytics history and access to call recordings for up to a year–enough insight for many companies.Ĭustomer support is somewhat limited compared to the other plans, but Essentials users still have access to the online help center, live group onboarding sessions, and phone/email support (though support hours aren’t specified.) Ring groups and call distribution rules.Softphone and mobile app access with CTI.The available call management features are surprisingly robust, and include: It’s best for smaller businesses (as 3 teams/designated departments) are allowed. The Essentials Plan comes with a local or toll-free phone number, unlimited inbound and internal calling, and unlimited calls and texts within the US and Canada. Salesforce Sales Cloud and Salesforce Service Cloud Integrationsĭedicated Account Manager and Personalized Onboarding Sessions (15-user minimum) Live Activity Feed and Advanced Analytics The table below outlines the standard Aircall pricing model. It aims to combine your team’s favorite tools into one easy-to-navigate dashboard.Īdvanced live and historical monitoring tools help supervisors identify workflow bottlenecks, peak call center times, and daily sales team and phone support team activity.īecause Aircall does not offer native video conferencing or team chat messaging, it’s best for small-to-medium-sized businesses that primarily communicate via voice calling and occasional, one-on-one SMS texting. Read on to learn more about Aircall pricing and plans, features, benefits, and more.Īircall is a cloud-based VoIP business phone system built to optimize call center productivity, evaluate and meet customer expectations, and offer remote and in-house teams increased flexibility.Īircall is designed to work alongside, not in lieu of, existing third-party business applications like Zendesk, Slack, Salesforce, JIRA, Zapier, and Shopify. Aircall is a user-friendly cloud call center software offering toll-free, local, and international numbers combined with a robust set of call management and productivity features.Īircall can improve customer service, help agents spend more time talking to valuable leads, and give supervisors the insight they need to streamline business processes.
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